COVID-19 Update. (UPDATED 18/3/20)
In these uncertain times, it’s been incredibly difficult to write this statement.
Bristol Hoppers uses dozens of independent small businesses across Bristol, from the places we visit to the beer we drink. These business owners and their staff are my friends and it’s a terrifying time for them.
I am lucky. Bristol Hoppers is just me. I have no staff on my books and I have a part time job that pays my bills. My business can patiently wait out the virus and, with your understanding, thrive once the virus has passed.
This is how I have decided to proceed:
It breaks my heart but have suspended all bookings for tours taking place before 9th April. I will review this regularly.
I have emailed everybody with a March or April booking already, affectively cancelling anything booked for the next few weeks ahead and letting everyone else know that I’ll stay in touch.
If you have a tour coming up in the next 14 days and have not received an email, please check your junk mail and contact me at email@example.com.
If you have a booking further ahead than this, I will be in touch as soon as I have dealt with the shorter-term issues.
As a small business supporting other small businesses through my tours, I hope that some of you will be happy to receive a gift voucher to use at a later date if your tour can’t go ahead or you are unable to take it. However, I understand completely if you’d rather cancel and receive a refund.
Existing Gift Vouchers
I will be extending the validity of gift vouchers, so that no self-guided tour gift voucher that was still in date on 14/3/20 will expire before 14/9/20. I will review this if we are still being advised not to visit pubs in the middle of June.
For those with guided tour vouchers, every one of them will be extended by the amount of time that we are advised to avoid pubs (eg if advised not to visit pubs until the middle of June, then all issued vouchers will be extended by three months) All guided tour vouchers will have the earliest possible expiry date of 1/12/20. I’d advise you to either subscribe to my beery newsletters or check my website for tour date announcements.
New Gift Vouchers
Yes please! A gift voucher means a promise that I can make to pubs and breweries that we have customers coming once everything is able to reopen.
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